User Agreement

This document is an informational translation. The legally binding original is in Russian: Пользовательское соглашение (RU). In the event of any discrepancy, the Russian version takes precedence.

1. General Provisions

1.1. This User Agreement (hereinafter — "Agreement") governs the relationship between Individual Entrepreneur Isa Aluevich Khakimov (hereinafter — "VP Studio" or "Site Operator") and any natural or legal person (hereinafter — "User") visiting the website vpstudio.pro and its associated services.

1.2. This Agreement constitutes a public offer in accordance with Article 437 of the Civil Code of the Russian Federation.

1.3. Use of the website vpstudio.pro, its services and the software products published on the website constitutes the User's unconditional acceptance of all terms of this Agreement.

1.4. If the User does not agree with the terms of the Agreement, they must stop using the website and related services.

1.5. The Agreement operates together with the Personal Data Processing Policy and the Privacy Policy, which form an integral part of the relationship between the parties.

2. Terms and Definitions

• Website — the internet resource vpstudio.pro and all its sections, pages and subdomains.
• VP Studio — IE Khakimov I.A., owner and operator of the website, developer of the software products published on it.
• User — any person visiting the website or using its services.
• Client — a User who has placed an order, purchased a licence or otherwise entered into a commercial relationship with VP Studio.
• Content — all website materials: texts, images, source code, design, logos, videos, documents.
• Software Products — software developed by VP Studio and distributed through the website.
• Licence — the right to use a software product granted by VP Studio to the Client under the terms specified at the time of purchase.

3. Subject of the Agreement

3.1. This Agreement defines: the terms of use of the website vpstudio.pro; the procedure for interaction between VP Studio and Users; the rules for purchasing licences and ordering custom software development; the rights and obligations of the parties; the liability of the parties.

4. Services Provided through the Website

4.1. VP Studio offers through the website vpstudio.pro:

• sale of licences for its own software products;
• custom software development;
• modification and maintenance of software products;
• consultations in the field of software development and automation;
• provision of informational materials about VP Studio's activities.

4.2. The specific terms of each service, including price, timelines, guarantees and payment procedure, are agreed individually with the Client or specified on the relevant pages of the website.

5. Registration and Provision of Information

5.1. Use of the main features of the website does not require mandatory registration.

5.2. When filling out feedback forms, placing orders or activating licences, the User undertakes to provide accurate and up-to-date information.

5.3. The User is responsible for the accuracy of the information provided. VP Studio bears no responsibility for the consequences of the User providing inaccurate information.

5.4. Personal data is processed in accordance with the Personal Data Processing Policy.

6. Intellectual Property

6.1. All materials on the website vpstudio.pro are objects of VP Studio's intellectual property or are published with the consent of the rights holders. Use of materials without written permission is not permitted.

6.2. The following are prohibited:

• copying and distributing website materials for commercial purposes without VP Studio's permission;
• using automated means of collecting information from the website without the Operator's consent;
• decompiling, disassembling or reverse-engineering VP Studio software products;
• distributing cracked copies of software products;
• using VP Studio trademarks and logos without written permission.

6.3. Purchasing a licence does not transfer exclusive rights to the software product to the Client.

7. Purchasing Software Product Licences

7.1. Purchase terms, pricing and licence duration are specified on the relevant product pages on the website.

7.2. Following payment, VP Studio activates the licence and grants the Client access to the software product within a reasonable period.

7.3. VP Studio does not guarantee that products will function on hardware that does not meet the stated technical requirements.

7.4. Refund conditions:

• for monthly licences: full refund within 15 days of purchase — 100%; within 30 days — up to 50%;
• for annual and perpetual licences: no refund after licence activation;
• other refund cases are considered individually.

7.5. For refund enquiries, contact sales@vpstudio.pro.

8. Custom Development

8.1. Custom software development services are provided on the basis of a separate contract concluded between VP Studio and the Customer. Price, timelines and scope of work are defined in the contract.

8.2. Information about custom development on the website does not constitute a public offer — specific terms are agreed individually.

9. Enquiries and Technical Support

9.1. The User may contact VP Studio via:

• info@vpstudio.pro — general questions;
• support@vpstudio.pro — technical support;
• sales@vpstudio.pro — sales and licences;
• vp@vpstudio.pro — custom development;
• Telegram: @VP_studio.

9.2. VP Studio responds to enquiries within a reasonable period, usually no more than 5 business days. Technical support for purchased licences is provided for the duration of their validity.

10. Prohibited Actions

10.1. When using the website, the User is prohibited from:

• distributing unlawful or offensive content;
• disrupting website operation, using viruses or other malicious software;
• gaining unauthorised access to other users' data;
• using the website for sending spam;
• impersonating VP Studio or its representatives;
• violating Russian Federation legislation.

10.2. VP Studio reserves the right to restrict access for Users who violate the terms of the Agreement.

11. Liability of the Parties

11.1. VP Studio is liable for the proper quality of paid services and products within the limits of Russian Federation legislation.

11.2. VP Studio is not liable for: temporary unavailability of the website; product malfunctions due to the User's fault; data loss not caused by VP Studio; the content of third-party websites; or damages resulting from force majeure circumstances.

11.3. VP Studio's liability to the Client is limited to the amount actually paid for the specific service or licence.

12. Changes to the Agreement

12.1. VP Studio may amend the Agreement unilaterally. The current version is always published on the website. Continued use of the website after changes constitutes acceptance of the updated terms.

13. Governing Law and Dispute Resolution

13.1. The Agreement is governed by the legislation of the Russian Federation. The parties seek to resolve disputes through negotiation. If this is not possible — in court at the place of registration of VP Studio. The deadline for responding to a pre-trial claim is 30 days.

14. Other Provisions

14.1. If any provision of the Agreement is found to be invalid, the remaining provisions remain in force. The Agreement is drawn up in Russian; in the event of any conflict with translations, the Russian version takes precedence.

15. Details and Contact

Individual Entrepreneur Isa Aluevich Khakimov
TIN 201502363823 · PSRNIE 315203600026869 · Chechen Republic
Email: info@vpstudio.pro · Telegram: @VP_studio · Website: vpstudio.pro